Welcome to the FAQ page on afflecto.com! We hope to answer some common questions and make your shopping experience more convenient. If you don’t find the information you’re looking for, please feel free to contact our customer service team.
- How do I choose the right bra size?
Choosing the right bra size is crucial! Our size charts are based on standard US sizes, but individual styles may vary slightly, so trying them on is the best way to find the right bra. If you’re unsure about your size, please contact our customer service team and they will provide you with expert advice. - How do I review and modify my order?
Once an order is confirmed, we typically process and ship it quickly. If you would like to review or modify your order, please log in and review your order history on the “My Account” page. If your order has already shipped, changes may not be possible. For urgent changes, please contact customer service as soon as possible and we will do our best to assist. - How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We will try to cancel your order before it is processed, but once an order is processed or shipped, cancellation becomes difficult. If your order has not yet been processed, we will cancel and refund you as soon as possible. - How do I return or exchange items?
We offer a flexible return and exchange policy. Here’s our basic return process:
You can request a return or exchange within 30 days of receiving your item.
Items must be unused, unwashed, and in their original packaging.
Please refer to our Return Policy page for detailed return procedures and conditions.
If you receive a defective or incorrect item, please contact us and we will provide a free return or exchange. - Is my payment secure?
We take your payment security very seriously. All transactions utilize industry-standard encryption technologies (such as SSL) to ensure the security of your payment information and personal data during transmission. We accept a variety of payment methods, including credit cards, debit cards, and other secure payment options. - What shipping options do you offer?
We offer a variety of shipping options to meet the needs of different customers:
Standard shipping: Typically arrives within 5-7 business days.
Expedited shipping: Typically arrives within 2-3 business days.
Same-day/next-day shipping: Available to certain areas only and subject to an additional charge. Specific delivery times and costs will be calculated based on your address and selected shipping method. - How do I track my order?
After your order ships, you will receive an email with a tracking number. You can track your package directly using the link in the email. If you do not receive tracking information after your order ships, please log in to your account and check your order status, or contact our customer service team at any time for assistance. - Do you ship internationally?
Yes, we do. - Can you gift wrap your order?
Yes, we do! During checkout, you can choose to gift wrap your order. Our packaging is simple and elegant, perfect for gift giving. - Can I find discounts or coupons on our website?
Yes, we regularly offer promotions and coupons. Please make sure you subscribe to our email notifications to stay up to date with the latest offers. - Can I create an account on our website?
Yes, you can create an account on our website. Creating an account will make it easier for you to manage your orders, track your shipments, save your preferences, and check out faster. Simply click the “Register” button in the top right corner of the page and fill in the required information to create an account. - What if I’m not satisfied with my purchase?
If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receipt. Please ensure that the product is unused and meets our return requirements. We are committed to ensuring every customer’s satisfaction. If you encounter any issues, please contact us and we will assist you.